Refund policy

BUY WITH CONFIDENCE

If you received your texasbootcompany.com purchase and aren't 100% satisfied, you are welcome to return it to our headquarters within 15 days item is received for a refund or exchange subject to the following conditions:

  • Items must be in NEW condition (never worn) and undamaged. We recommend that you try them on in a carpeted area so that you do not scuff the sole. If the sole shows signs of scuffing, we will not accept them.
  • Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.
  • The item is not on sale or was not purchased with a promotional code. All sale items are final sale.
  • The item is not a custom order or a special purchase.

Note: Custom/special orders sales are final (unless there is a product defect), so make sure you know your size when ordering a custom or special order. What constitutes a custom or special order? If you ask us to reserve a style that is a custom boot or not a style that we currently carry, that is considered a custom order or special order. All special order and custom order sales are final, unless otherwise noted at the time of purchase in writing. Requests for sizes that are not currently available on discontinued styles that we do carry but have still limited sizing in-stock are also considered a special order.

  • Shipping charges aren’t refundable, and a $7.00 restocking fee is deducted from refunds unless you choose store credit.

SALE BOOTS

All sale items are final sale and are not eligible for return, exchange, or store credit.

WHAT IF I HAVE A PROMO CODE?

A promotional code is also considered a sale boot. Sale boots have a line through the original price, and show the sale price on the website, so you can see that you are getting a discounted boot. They are also on our sale page of the website. All items purchased with a promotional code are final sale and are not eligible for return, exchange, or store credit.

FOR EXCHANGES

We provide pre-paid shipping labels for exchanges for one exchange per order of $250 and more to the continental US, so you only need to attach the return label to your order and ship back to us. You can contact us at customerservice@txboot.com and we will send you your shipping label.

For orders under $250, we do not provide pre-paid return labels.

We do not provide free return shipping for international orders. International orders requesting exchanges must send a pre-paid shipping label so that we can ship the exchanged product back.

FOR RETURNS, REFUNDS, STORE CREDIT OR EXCHANGES

Please fill out the return card that is at the bottom of your receipt that was included in your order. Orders over $250 are entitled to a refund if the merchandise has not been worn and show no evidence of wear (less restocking & shipping fees). Any evidence of wear will not be eligible for a refund or an exchange. We will issue a full refund, less shipping & restocking fees, upon receipt and inspection of the returned product provided it is unworn and all tags remain. All refunds will be processed within 3-5 business days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.


We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we cannot be held responsible for items that are not delivered to us.

Note: Merchandise must be in NEW condition with all tags on the item to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.

RETURN SHIPPING

You can send items back to us at the address below:

Texas Boot Company

Attn: Web Return

733 Old Austin Hwy

Bastrop, TX 78602

International Orders are responsible for their own Return Shipping Costs and should also ship to the address above.