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Frequently Asked Questions

We know that buying boots and western wear online can generate a lot of questions. Our pre-paid return labels that we include with every boot order are designed to take some of the anxiety out of buying boots online.  We're here to help, so let us know if you need any thing else to help make your decisions.

Store Policies 

In Store Purchases
Items purchased in our stores can be returned for store credit or exchange only within 14 days of purchase; There are no refunds. However, if your boot has a manufacturer’s defect that was not noticeable at the time of purchase, we will replace the boot if possible, or give you store credit for the amount of your purchase price.

Online Purchases
If you received your TexasBootCompany.com purchase and aren’t 100% satisfied, you are welcome to return it to our headquarters within 15 days of the ship date for a refund or exchange. Items must be in NEW condition (never worn) and undamaged. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival. Note: Custom/special orders sales are final.

Custom/special orders sales are final.

Return instructions - (We include Pre-Paid Return Shipping Labels with every Internet order of Boots.
For Exchanges: We provide pre-paid shipping labels for exchanges or returns for one exchange per order for boots, so you only need to attach the pre-pre-printed Return Label to your order and ship back to us.  If you loose the Return Label, you can contact us at [email protected] and we can resend.  For clothing orders under $100, we do not provide pre-paid return labels.

Attn: Internet Exchanges
733 Old Austin Hwy
Bastrop, TX 78602

For Refunds
Please fill out the returns card that is at the bottom of your receipt that was included in your order.  Boot Orders are entitled to a full refund if they have not been worn and show no evidence of wear.  Any evidence of wear will not be eligible for a refund or an exchange.  For a refund on an unworn pair of boots, please use the pre-paid shipping lable included in your order.  For non boot items, we will issue a full refund, less shipping fees, upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We only provide pre-paid shipping labels for returns with boot orders, so you may return any order through a carrier of your choice. We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we can not be held responsible for items that are not delivered to us. You can send items back to us at the address below:

Texas Boot Company
Attn: Internet Customer Service
733 Old Austin Hwy
Bastrop, TX 78602

Note: Merchandise must be in NEW condition to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.

Return Shipping
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:

Texas Boot Company
Attn: Website order
733 Old Austin Hwy
Bastrop, TX 78602

How to Order

Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update Shopping Cart" to make the change.

If your order has already been submitted and you would like to add to it, please place an additional order, we cannot increase quantities of an item or add additional items to an order already submitted.

Credit Cards Accepted

What credit cards/forms of payment do you accept?
We take:

When will my credit card be charged?
Your credit card will be charged when your order is shipped. Confirmation will be sent via e-mail.

Shipment Tracking

How do I track my order?
You will receive an email from our website department once your order is received in house. You will receive another e-mail from UPS World Ship around 5pm on the day your order ships with tracking information.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

  • Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
  • All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. Orders placed on holidays are processed the next business day following the holiday.

Shipping Information
All domestic orders over $100 will ship ground for free. You should have your order in 4-6 business days. We do offer expedited shipping options, for an additional cost. As we are shipping via UPS, we are unable to ship to a PO box. You must have a valid, physical street address.

Shipping Beyond the Continental United States
Shipping to Alaska and Hawaii: Shipments to Alaska and Hawaii need to be made over the phone so we can quote your shipping costs based on your actual address. Though it is a bit less convenient than placing the order online, it's the most fair way to calculate your shipping cost. To place the order, please call customer service at 512-332-0865.

International Orders
We will gladly ship internationally, to the following countries: Canada, Mexico, Western Europe (United Kingdom), Australia, New Zealand. Unfortunately, we cannot ship outside of those areas.

Same-day Shipping
Orders placed before 11:00 am CT will ship on the same day.
Orders placed after 11:00 am CT, will ship the next business day.
Orders placed after 11:00 am CT on a Friday, weekend or holiday will ship the next business day.
You will be notified of your tracking information via email after 4PM on the day it ships.

Expedited Shipping Information

You may upgrade to 2nd Day Air or Overnight Shipping for an additional fee. Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (i.e.: If an order is placed on a Friday morning and ships the same day via Overnight, it will be delivered on Monday.)

APO Shipping

Unfortunately, we are unable to provide return labels for our APO customers at this time.

Damages and Shortages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (we typically use UPS) immediately. Save all packing material for inspection. Damages and shortages must be reported within 72 hours.

Product Availability

Are all items on website in stock?
TexasBootCompany.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. If we do not have an item that you ordered in stock, please check our site again in a week or so, or email us if you are interested in one of exclusive items.

Sizing Questions

We want you to have the perfect fit every time. Take a look at our Boot Fitting Guide, Hat Guide and Additional Sizing Charts. If you have any additional questions, don't hesitate to call us at 512-332-0865.

Privacy Policy

Will you sell my personal information?
No, Sir. No Ma'am!!! Texasbootcompany.com values your privacy! We will not sell or otherwise provide any of this information to mailing list companies or other similar database organizations.


What does an ‘EXCLUSIVE STYLE' mean?
The staff at Texas Boot Company designs many of the boots we sell. If it says Exclusive on it, either the design itself or modifications to an existing design, such as special toe or heel or the height of the shaft were made in-house by the Texas Boot Company staff, and that style is only available at The Texas Boot Company.

What does "CLOSEOUT" mean?
A closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are subject to our online return policy. We cannot order any additional sizes other than those shown online. All stock is subject to availability. Please be aware that our stock online is the same as the stock in our retail stores. Sometimes the boots featured on CLOSEOUT have been out on the shelves for display and may have slight scuffs or scratches on the sole.

My boots arrived looking aged. Do you sell used boots?
No, we do not sell used boots and we will not ship you used boots. We have several thousand boots on display in our store and often have only one in each size which will go on display. We encourage people to try on our boots while they are in our store and often you will notice slight scuffing or scratching on the sole. This is common from the friction on our floors and from our shelves and is to be expected. Rest assured we will not sell you a boot that has been worn outside of our store. Please note, when trying on your boots, please walk around on carpet (not brick or tile floors) to prevent further scuffing of the sole.

More Questions?

> Call 512-332-0865
> Email Us
> View Fitting Guide