FREQUENTLY ASKED QUESTIONS
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Store Policies
In Store Purchases
Items purchased in our stores (with the exception of Hats) can be returned for refunds, store credit or exchange within 10 days of purchase provided they show NO SIGNS OF WEAR. We do not offer exchanges or returns for products that have been worn. If they are being bought for a gift, and can not be tried on in-store, make sure they are tried on over carpet, so the soles are not scuffed. Any product with signs of wear is not eligible for return or exchange.
If you purchased a Hat as a gift, and it is the wrong size, a hat can only be exchanged for another hat or for store credit.. We do not offer refunds on hats.
If your product has a manufacturer’s defect that was not noticeable at the time of purchase, we will replace the product if at all possible, otherwise, we will give you store credit for the amount of your purchase price.
Online Purchases & Shipping Policies:
*BUY WITH CONFIDENCE – FREE RETURN SHIPPING ON ALL REGULAR PRICED BOOT ORDERS OR REGULAR PRICED ORDERS OVER $100 to the Continental United States (Free Shipping to Alaska for Orders over $200 and to Hawaii for orders over $300). We provide prepaid Return Shipping Labels on Continental US Orders so that you may return your order for a refund or may have one exchange with complimentary shipping (provided items are unworn and returned in new condition with all tags on the product) so that should you need an exchange or return, it is Fast, Free, and Easy! *
If you received your texasbootcompany.com purchase and are not 100% satisfied, you are welcome to return it to our headquarters within 15 days the item is received for a refund or exchange subject to the following conditions:.
• Items must be in NEW condition (never worn) and undamaged. We recommend that you try them on in a carpeted area so that you do not scuff the sole. If the sole shows signs of scuffing, we will not accept them. Defective items should be returned within 1 week of the ship date - please inspect your item for any defects upon arrival.
•If you purchased a hat online, you will not be eligible for a refund. Hats may ONLY be exchanged, or a store credit will be issued.
• The item is not on-sale or was not purchased with a promotional code. Use of a promotional code is NOT considered a Sale Item.
• The item is not a custom order or a special purchase.
Note: Custom/special orders sales are final (unless there is a product defect), so make sure you know your size when ordering a custom or special order. What constitutes a custom or special order? If you ask us to reserve a style that is a custom boot or not a style that we currently carry, that is considered a Custom or Special Order. Special Orders, and Custom Orders, are all SALE FINAL, unless otherwise noted at the time of purchase in writing. Requests for sizes that are not currently available on discontinued styles that we do carry but have still have limited sizing in-stock are also considered a special order.
Sale Boots
SALE BOOTS- We DO NOT provide Free Return Shipping Labels. "ALL SALES FINAL& SOLD AS IS".
Sale Boots have a line through the original price, and show the sale price on the website, so you can see that you are getting a Discounted Boot. Sale boots are sold as is. You can also find them under our SALE page of the website.
The same policy of returning it to our store within 15 days from the date the item was received applies. (* Promo Codes Do Not Apply)
Return instructions - We include Pre-Paid Return Shipping Labels with every Internet order of Boots. (Does Not include Sale boots)
Holiday Returns
Christmas returns are eligible for a refund or exchange on all unused/unworn items until January 15th 2024. Items returned after January 15th 2024 are ONLY eligible for store credit, or exchange. (Hats are not included)
For Exchanges: We provide pre-paid shipping labels for exchanges or returns for one exchange per order for boots, so you only need to attach the pre-printed Return Label to your order and ship back to us. If you lose the Return Label, you can contact us at customerservice@txboot.com and we can resend. For clothing orders under $100, we do not provide pre-paid return labels.
Attn: Internet Exchanges
733 Old Austin Hwy
Bastrop, TX 78602
For Refunds
Please fill out the returns card that is at the bottom of your receipt that was included in your order. Boot Orders are entitled to a full refund if they have not been worn and show no evidence of wear. Any evidence of wear will not be eligible for a refund or an exchange. For a refund on an unworn pair of boots, please use the pre-paid shipping label included in your order. For other items, we will issue a full refund, less shipping fees, upon receipt and inspection of the returned product provided it unworn and all tags remain. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow one to two billing cycles for the credit to appear on your credit card statement.

We only provide pre-paid shipping labels for returns with boot orders or clothing orders over $100, so you may return any order through a carrier of your choice. We strongly recommend using a trackable/insured shipping method to guarantee successful delivery of your return, as we can not be held responsible for items that are not delivered to us. You can send items back to us at the address below:
Attn: Internet Customer Service
733 Old Austin Hwy
Bastrop, TX 78602
Note: Merchandise must be in NEW condition with all tags on the item to be eligible for returns or exchanges. Please keep in mind that all merchandise warranties are covered by the manufacturer, not The Texas Boot Company.
Return Shipping
Use the pre-paid Return Shipping Label for boot orders or other merchandise totaling over $100. We do not provide pre-paid shipping labels for returns on apparel or accessory orders under $100, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
Attn: Website order
733 Old Austin Hwy
Bastrop, TX 78602
How to Order
Can I edit my order? If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update Shopping Cart" to make the change.
If your order has already been submitted and you would like to add to it, please place an additional order, we cannot increase quantities of an item or add additional items to an order already submitted.
Credit Cards and Method of Payments Accepted
What credit cards/forms of payment do you accept? We accept the following forms of payment:
- VISA
- MASTERCARD
- DISCOVER
- AMERICAN EXPRESS
- PAYPAL
When will my credit card be charged? Your credit card will be charged when your order is shipped. Confirmation will be sent via e-mail.
Shipment Tracking
How do I track my order? You will receive an email from our website department once your order is received in house. You will receive another e-mail from UPS World Ship around 5pm on the day your order ships with tracking information.

Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

- Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
- All orders placed after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. Orders placed on holidays are processed the next business day following the holiday.
Shipping Information
All domestic orders over $100 will ship ground for free. You should have your order in 4-6 business days. We do offer expedited shipping options, for an additional cost. As we are shipping via UPS, we are unable to ship to a PO box. You must have a valid, physical street address.
Shipping Beyond the Continental United States
Shipping to Alaska and Hawaii: Shipments to Alaska and Hawaii need to be made over the phone so we can quote your shipping costs based on your actual address. Though it is a bit less convenient than placing the order online, it's the most fair way to calculate your shipping cost. To place the order, please call customer service at 512-332-0865.
International Orders
We will gladly ship internationally, to the following countries: Canada, Mexico, Western Europe (United Kingdom), Australia, New Zealand. Unfortunately, we cannot ship outside of those areas.
Same-day Shipping
Orders placed before 11:00 am CT will ship on the same day.
Orders placed after 11:00 am CT, will ship the next business day.
Orders placed after 11:00 am CT on a Friday, weekend or holiday will ship the next business day.
You will be notified of your tracking information via email after 4PM on the day it ships.
Expedited Shipping Information
You may upgrade to 2nd Day Air or Overnight Shipping for an additional fee. Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (i.e.: If an order is placed on a Friday morning and ships the same day via Overnight, it will be delivered on Monday.)
APO Shipping
Unfortunately, we are unable to provide return labels for our APO customers at this time.
Damages and Shortages
If your product arrives damaged, or incomplete, you should contact the delivering carrier (we typically use UPS) immediately. Save all packing material for inspection. Damages and shortages must be reported within 72 hours.
Product Availability
Are all items on website in stock? TexasBootCompany.com strives to offer the best selection of western wear in the world. Occasionally, high demand causes a shortage of certain items. If we do not have an item that you ordered in stock, please check our site again in a week or so, or email us if you are interested in one of exclusive items. You may email us at customerservice@txboot.com
Sizing Questions
We want you to have the perfect fit every time. Take a look at our Boot Fitting Guide, Hat Guide and Additional Sizing Charts. If you have any additional questions, don't hesitate to call us at 512-332-0865.
Privacy Policy
Will you sell my personal information? No, Sir. No Ma'am!!! We value your privacy! We will not sell or otherwise provide any of this information to mailing list companies or other similar database organizations.
GENERAL QUESTIONS:
What does an ‘EXCLUSIVE STYLE' mean?
The staff at Texas Boot Company designs many of the boots we sell. If it says Exclusive on it, either the design itself or modifications to an existing design, such as special toe or heel or the height of the shaft were made in-house by the Texas Boot Company staff, and that style is only available at The Texas Boot Company.
What does "CLOSEOUT" mean ?
A closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are subject to our online return policy. We cannot order any additional sizes other than those shown online. All stock is subject to availability. Please be aware that our stock online is the same as the stock in our retail stores. Sometimes the boots featured on CLOSEOUT have been out on the shelves for display and may have slight scuffs or scratches on the sole.
My boots arrived looking aged. Do you sell used boots?
No, we do not sell used boots and we will not ship you used boots. Rest assured we will not sell you a boot that has been worn outside of our store. Please note, when trying on your boots, please walk around on carpet (not brick or tile floors) to prevent scuffing of the sole.